Returns & Refunds policy

Shipping Information

All books are shipped in 1-3 business days.

We ship all our board books via USPS Media mail, which takes 3-8 business days to arrive. Shipping times may be delayed during peak holiday seasons.

Our paperback books are shipped via Amazon print-on-demand and follows their shipping & return policies.

RETURN POLICY

We do not accept returns or refunds at this time.

EXCHANGE POLICY

We issue exchanges on a case by case basis, but are not liable to damages incurred during shipping.

To request an exchange, complete the following steps:

1) Reply to your confirmation email that shows your purchase to lrzepeda@anconmigo.com.

2) State the reason of your return

3) Include image(s) of the product(s) to support your reason.

4) Await an email response from us to confirm or deny your exchange request.

5) Upon approval, send the product(s) to the following address:

7329 Concha Dr, Grand Prairie, TX 75054

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail lrzepeda@anconmigo.com